Refund policy

Refund Policy

We want you to love your Kheyleve Naturals products. Because our skincare is handcrafted in small batches with natural ingredients — and cannot be resold once opened — all sales are final.

That said, we stand behind every product we make. If something isn't right, we're here to make it right.

Damaged, Incorrect, or Defective Items

If your order arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery at support@kheyleve.com with:

Your order number
Photos of the issue and packaging

Once verified, we will provide a replacement or store credit at our discretion. We aim to respond within 1-2 business days.

Incorrect Charges

If you believe you've been incorrectly charged, please contact us at support@kheyleve.com and we'll resolve it promptly.

Questions?

We pride ourselves on outstanding customer service. Reach us anytime at support@kheyleve.com or by mail at 1413 Hwy 17 S #416, Surfside, SC 29575.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@kheyleve.com.

Exchanges (if applicable)

We only replace items if they are defective.

If you need to exchange it for the same item, send us an email at support@kheyleve.com and send your item to: 1413 Hwy 17 S #416, Surfside, SC 29575