Privacy policy

Last Updated: February 5, 2026

This Privacy Policy describes how Kheyleve Naturals LLC ("Kheyleve", "we", "us", or "our") collects, uses, and protects your personal information when you visit or make a purchase from kheyleve.com (the "Site").

1. Personal Information We Collect

We collect information necessary to provide our services, process purchases, and improve your experience.

Device Information

  • Examples: browser type, IP address, time zone, cookies, pages viewed, browsing behavior
  • Purpose: to operate the Site, optimize performance, and prevent fraud
  • Collection: automatically via cookies, log files, tags, pixels
  • Shared with: Shopify and trusted service providers

Order Information

  • Examples: name, email, billing & shipping address, payment information, phone number
  • Purpose: process orders, fulfill shipping, communicate updates, provide marketing (with consent), and screen for fraud
  • Collected from: you directly
  • Shared with: Shopify, shipping partners, Klaviyo, and Judge.me

Customer Support Information

  • Examples: name, contact information, order history
  • Purpose: assist and resolve support requests

We do not collect medical or health records.

Analytics & Session Recording

We use Microsoft Clarity to better understand how visitors interact with our website. Microsoft Clarity uses cookies and similar technologies to collect data about user behavior, including mouse movements, scrolling, clicks, and session replays, as well as technical information such as IP address, device type, browser, and operating system.

This information helps us analyze website usage, improve user experience, and optimize our storefront.

Microsoft Clarity may collect personal data as defined under applicable data protection laws. Data collected through Clarity is processed in accordance with Microsoft's privacy practices.

2. SMS & Email Marketing

With your permission, we may send order updates, reminders, marketing messages, and review requests.

  • You may opt out anytime using unsubscribe links or by replying STOP to SMS
  • SMS opt-in consent is not shared with third parties except service providers necessary to send communications

3. Cookies & Tracking Technologies

We use cookies to:

  • Remember cart items and site preferences
  • Analyze traffic and performance
  • Personalize marketing

You may adjust cookie settings in your browser. Blocking cookies may impact Site functionality.

4. Behavioural Advertising

We may use anonymized browsing and purchase data to show relevant advertising.

Opt-out options:

For more details, visit the Digital Advertising Alliance opt-out portal: http://optout.aboutads.info/

5. Minors

The Site is not intended for individuals under 18. We do not knowingly collect information from children. If you believe a minor has provided data, contact us to request deletion.

6. Sharing Your Personal Information

We only share your information with trusted partners who help run our business, such as:

  • Shopify (store platform)
  • Klaviyo (email/SMS)
  • Judge.me (reviews)
  • Shipping carriers
  • Microsoft Clarity (analytics)

We may disclose information when required by law (e.g., lawful requests, subpoenas).

We do not sell personal information as defined under current U.S. privacy laws.

7. Your Rights

Depending on your location, you may have the right to:

  • Access personal information we hold
  • Request corrections or deletion
  • Opt out of marketing at any time
  • Withdraw consent where given

To exercise your rights, contact: support@kheyleve.com

8. Data Retention

We retain order and account information for legal, tax, and fraud-prevention requirements unless you request removal and it's legally permissible.

9. Security

We take reasonable measures to safeguard personal information, though no internet transmission is 100% secure.

10. Medical Disclaimer

Although our founder is a Holistic Registered Nurse, product descriptions and website content are for informational purposes only and are not medical advice. Always consult your healthcare provider regarding any medical concerns.

11. Do Not Track

We currently do not alter data collection practices when we detect a Do Not Track signal, as industry standards are not yet consistent.

12. Policy Changes

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

13. Contact Information

For privacy-related questions, data requests, or complaints, contact us:

Kheyleve Naturals LLC
1413 Hwy 17 S #416
Surfside, SC 29575
United States
Email: support@kheyleve.com

Thank you for trusting us with your information

We are a small, family-run, veteran-owned business and we take your privacy seriously.