FAQ

How do I use a Gift Card or a Discount Code? To add a discount code to your order, login/create account. Then click on the phrase "add a discount code or gift card." If the product(s) you are purchasing are on sale, they do not qualify
for a discount.

*Please note: only one (1) discount code can be used per order.

How do Automatic Discounts work? These are applied when all criteria have been met, for example; spend $20 and get 15% off order. When the items are added to cart, you will see the Automatic Discount name, and the new price reflecting the discount.

*Please note: discounts do not apply to sale items, bundle
deals, or gift cards.

How long does shipping take? Please allow up to 10 days from the date of purchase for the product to be shipped. During the warm months we send products with icepacks. Please track your package so it’s not sitting in the sun or warm mailbox longer than necessary and follow refrigeration instructions on the package.

 Why do your products melt? Our goal at Kheyleve Naturals is to provide the best natural skincare products. We formulate without synthetic stabilizers or waxes. Our natural, organic products do not contain these synthetic ingredients, leaving them more sensitive to temperature changes. Products become vulnerable to melting after leaving our shop, just like shops that ship fine chocolates! In very warm weather some products may soften or melt in transit, sitting in a hot mailbox or on a warm porch. While we take preventative measures, melting is a natural reaction to heat that does not affect the quality or healing properties. Shipping conditions cannot be controlled, please understand we cannot be responsible for melted products.

What you can do about melting:
It is best to place products in the refrigerator for at least 2
hours before opening the containers once you receive them.

What we do to minimize melting
- We use more protective packaging during hot weather
- We place ice packs in each package
- We ship on specific days for the shortest travel time.

Why do I have little granules in my LoLo Body Butter? If you notice some texture in your tallow butter, that's nature's signature! Our all-natural ingredients can sometimes form granules with temperature changes, but don't worry – they melt away with your body heat, ensuring the product works wonderfully on your skin. It's a sign of purity and authenticity, not a flaw. 

What products can I use for eczema or psoriasis? We’ve created products that are ideal for skin with these issues. Our Just Lolo and Khey-STAT used together help create a moisturized barrier to sooth the skin. Layer the Khey-STAT over the Just Lolo several times a day to see improvement.

What products can I use for rosacea? Products with essential oils MAY be irritating to skin with rosacea.  We have several products that are essential oil free;
Just Cheeky Face Balm, Just Lolo Body Butter, Just Lippy Lip Balm, and KheySTAT Balm. Each of these products is safe for those with sensitive skin, including rosacea. Many customers have also had success with our Cherish Acne line, which has essential oils but is designed for sensitive skin.

What products are good for oily/acne prone skin? Cherish Acne Cleanser and Moisturizer are made just for this! Tested and used by our own Kheyleve product manager, it works to balance the skins natural oils, resulting in clearer more healthy skin. The cleanser also works great as a make-up remover, eliminating an extra step. 

What products are good for dry skin? Our Cherish Normal Cleanser, Day Time and Night Time Moisturizers are blended to cleanse and moisturize the face without leaving an oily feeling. The Night Time Moisturizer can also be used during the day for those with very dry skin.

What is the difference between the Day Time and Night
Time Moisturizers? The difference is in how emollient each moisturizer is. The Day Time Moisturizer is formulated to moisturize under make-up or without. It leaves the skin dewy and protected against the elements. The Night Time moisturizer is the more emollient of the two, formulated to bring more moisture to the skin, helping the skin to stay hydrated and rejuvenate during sleep.

I have oily blemish prone skin, won't Oil Cleansing make it worse? No, Oil Cleansing helps to balance your skin, reducing the the over production of sebum (oil). It may take 3-6 weeks to see those amazing results, so be patient!