FAQ

Using a Gift Card- To add a gift card code to your order, click the pink Checkout box, then enter the code on the following page, before clicking the black Pay Now button. You may still use a discount code, along with the gift card code.

Using a Discount Code - To add a discount code to your order, click on the pink Checkout box, then enter the code on the following page, before clicking on the black Pay Now button. Please note that any products that are already on sale or purchased in a bundle, do not qualify for a discount code. You can also use only one code per order.

Shipping Info
Each Product is made by hand, in small batches. Please allow up to two weeks to ship your order, from the date of purchase. During the warm months, we send products with icepacks. Please follow instructions on the package, and track your package, so it's not sitting in the sun/warm mailbox for a long period of time.


Which product should I buy?
Do you have eczema or psoriasis?
We have created a few products to help nourish skin with these issues. Our Just Lolo and Khey-Tatt, used together, help create a moisturized barrier to sooth the skin. Layer the Khey-Tatt over the Just Lolo, several times a day, to see improvement with these skin issues.

Do you have rosacea?
If you have this skin issue, products with essential oils aren’t recommended. We have several products that are essential oil free; Just Cheeky Face Balm, Just Lolo Body Butter, Just Lippy Lip Balm, and Khey-Tatt Balm. Each of these products is safe for those with sensitive skin, including rosacea.

Do you have oily/acne prone skin?
Cherish Acne Moisturizer and Cleanser is made just for this! Used and tested on our own Kheyleve product manager, its helps balance the skins natural oils. It also works great at removing make-up, so no need to add an extra step for that. For added benefit, use a mixture of apple cider vinegar and water, as
a toner after using Cleanser, before applying Moisturizer. We like to use a mixture that is 50/50, so it doesn’t dry our skin out.

Do you have dry/combination skin?
Our Cherish Normal Cleanser, Day Time and Night Time Moisturizers are blended to help cleanse and moisturize the face, without leaving the skin greasy or oily. The Night Time Moisturizer can also be used during the day, for those with very dry skin.

What is the difference between the Day Time and Night Time Moisturizers?
The difference is how emollient each moisturizer is; Night Time being the more emollient of the two. It's formulated to bring more moisture to the skin, helping the skin to stay hydrated.